Privacy Policy

Information we collect

When you request a quote or contact us, we collect the information you provide directly: your name, email address, phone number, business or property details, and any other details you choose to share about your insurance needs.

We also collect basic technical information automatically when you visit our website, such as your browser type, device, pages visited, and approximate location, to help us understand how the site is used and improve it.

How we use your information

We use the information you provide to respond to your inquiries, prepare insurance quotes, communicate with you about your account or requests, and improve our services.

We may share your information with insurance carriers solely for the purpose of obtaining quotes or binding coverage you have requested. We do not sell or share your personal information with third parties for their marketing purposes.

Text messages and phone consent

By providing your phone number you consent to receive text messages from Oakstone Insurance Group regarding your inquiries, account updates, and other relevant information. Message frequency will vary. Message and data rates may apply.

For assistance, reply HELP or contact clientcare@oakstoneig.com. To stop receiving messages, reply STOP. No further messages will be sent. Your phone number will be used exclusively to send you messages you have opted to receive based on your consent.

Data security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data retention

We keep your information only as long as needed to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may ask us to delete your information at any time by contacting us.

Cookies and analytics

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can set your browser to refuse cookies, though some parts of the site may not function as intended.

Third-party links and services

Our website may link to third-party sites or services (such as our YouTube channel or Google Business Profile). We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

Children's privacy

Our services are intended for adults seeking insurance for themselves or their businesses. We do not knowingly collect personal information from children under 13.

Your rights and choices

You may request access to, correction of, or deletion of your personal information, and you may withdraw consent to communications at any time, by emailing clientcare@oakstoneig.com.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Contact us

Oakstone Insurance Group is a virtual agency serving clients in Indiana, Kentucky, Tennessee, Texas, and Florida only. Questions about this policy or your information? Email clientcare@oakstoneig.com.